Terrific Customer Service

We love hearing how our associates are serving our customers, thanks for the feedback Michael, and Kaitlyn thank you for your amazing customer service!
Do you have a story of great service from us? We would love to hear about it! Please email us at contact@kc-store-fixtures.com


Good morning!  I just wanted to write you a short note to tell you how terrific Kaitlyn Surry is; I’m sure that you already knew that!I ordered a display case online which I really like. Despite your efforts in packaging it, however, the door was broken when I received it.I was lucky to get Kaitlyn on the phone who made sure I was sent a replacement door (with keys) as quickly as possible.

What really impressed me about Kaitlyn’s customer service was her follow-up. The part was out of stock and Kaitlyn made sure that I knew that she was on top of it for me. I received the replacement door with keys last night and I am very satisfied. On a side note, I am taking a business trip to KC very soon and Kaitlyn suggested a great BBQ place when I am there after I asked her!

Needless to say, I remain an enthusiastic customer of KC Store Fixtures and it is all because of Kaitlyn. Have a great day!

Michael D.
Lewes Beach, DE

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